Privacy Policy

At Pelican House, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect
We may collect and process the following data about you:

  • Personal identification information (such as name, email address, postal address, phone number)

  • Technical data (including IP address, browser type, operating system, and browsing behaviour on our site)

  • Usage data related to your interaction with our services

  • Marketing and communications data

2. How We Use Your Information
Your information is used for purposes including:

  • Providing and managing our services

  • Responding to enquiries and customer support

  • Personalising and improving your experience

  • Marketing communications (only with your consent)

  • Complying with legal obligations

3. Sharing Your Information
We do not sell your personal data. We may share your information with:

  • Trusted third-party service providers who assist in operating our business

  • Regulatory or law enforcement authorities as required by law

  • Affiliates and partners with your consent

4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage.

5. Data Retention
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

6. Your Rights
You have the right to:

  • Access and receive a copy of your personal data

  • Request correction of inaccurate information

  • Request erasure of your data under certain circumstances

  • Object to or restrict processing of your data

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with a supervisory authority

7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be clearly communicated on our website.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Pelican House
4 Hinton Road, Bournemouth BH1 2EE
Email: pelicanhousebmth@gmail.com
Phone: 07769 337458

This Privacy Policy is effective as of 21 November 2025.